I got a reply from the service provider...
Thanks for reaching out,
We're continually fine-tuning our live stream to provide the best experience possible.
Upon reviewing our reports and notes from the operations team, we didn't find any consistent issues during the event. No widespread complaints were reported by other viewers either.
From our end, it seems the problem might be isolated, as technical glitches on our side typically affect all viewers. When an issue affects only one viewer, it usually points to a problem on their end.
For more details on streaming terms and conditions, you can check our website. we apologise for any inconvenience caused