Well either the email went to people in error, or the rows listed on the website are wrong.
I mean it doesn't seem that hard to notify a certain bunch of ST holders...
Its ok though - they've suggested in the email to ring or email to sort - I've rung and they're too busy to put me in a queue so just cuts off and I've emailed and got an autoreply saying they'll get back to me within 2 working days...