Southampton away - who had their ticket and ID checked ?

[LE8Blue]

How do some away tickets end up back on the website after selling out?

 

Must be a way of returning for some....  

 

[Raj]

So if i am ill prior to a game as a ST older i cant give my card to my kid or close mates who are in my official family and friends cicrle on the website.

But i can resale my ticket and the club sell the ticket to some random?

 

 

[Stadt]

3 hours ago, Vlad the Fox said:

I know a long time season ticker holder who’s had his ticket stopped because he hasn’t attended enough games. His circumstances have changed so he can’t get to many games this season, has used the resale platform up to his limit but now every time he can get to a game he has to take photo Id to the club before the match to get his ticket released. Absolute farce.

They’re callous scumbags. I detest the (non)-people running the ops and ticketing 

[lcfc278]

1 hour ago, FoxyJim1987 said:

Giving to a family member or someone you know is different. Selling blindly to Joe bloggs off Facebook or the internet that you don't know and could have a banning order is where the problem lies. Maybe an idea would be for each person to have a shortlist before the season of a few family members and their details etc that the ticket could go to and no one else??

Ok so the selling on to random people is potentially a problem. But the issue here is that the club has turned down a father and his 7-year old daughter because she wasn't his son, all the way down in Southampton.

 

There has to be common sense used and clearly these ticketing staff have none of it.

[lcfc278]

1 hour ago, FoxyJim1987 said:

You're missing the point. More people would be able to go if some people at the top of the priority ladder didn't keep racking up points, selling their ticket on and so each year and each passing match making it harder for everyone else to get a ticket. Weeding out these rats who sell their ticket every match is needed.

You're missing the point from the post I was replying to, who implied that passing a ticket on to your friend/family member was ticket touting.

[Ric Flair]

Let me get this straight, any inaccuracies here then please let me know.

 

1) If you purchase a ticket and cannot attend, the club currently won't refund you if requested?

2) If you get selected, then you will be required to collect away tickets as part of this trial. If you've not reported to the club you cannot go, or even if you have reported it you are likely to be under suspicion that you are buying tickets to protect property points.

3) Isn't there a legal right for someone to purchase something and not use it if they choose not to? Therefore negating question 2 in terms of what the club are making assumptions to? Also, with a zero policy for refunds or transferring name of purchased tickets the club are basically taking the stance that if you are able to buy a ticket and you don't be at their beckon call then you'll be treated like a piece of dog shit.

 

Scandalous from the club this is. I understand trying to prevent the protection of priority points and to make it fairer but until there is a resale platform for genuine fans who's circumstances mean they can't go and it doesn't make it look like the club are looking for new ways of being on the take, then this will further alienate the fanbase from the club.

 

I'm not surprised if there's similar draconian plots coming for home games and season ticket holders and matchday ticket buyers as well.

 

 

[adam]

26 minutes ago, Raj said:

So if i am ill prior to a game as a ST older i cant give my card to my kid or close mates who are in my official family and friends cicrle on the website.

But i can resale my ticket and the club sell the ticket to some random?

 

 

The club are happy wirh that though as it makes them a few quid.

It's absolute nonsense. What happens if you go wirh a young child and you're ill? Can the child not go either.

 

 

[Craig]

When my wife can’t attend home matches I take my 7 year old lad. Club are aware of this as I’ve moved the seats before to somewhere he will be able to see better, and they’ve never had a problem with it. 
 

I’m pretty sure it’s in the terms and conditions that you are able to hand the ticket to someone else, so long as they are made aware/give permission?

 

Away tickets is a whole different issue though. 

[Hamilton Fox]

3 hours ago, adam said:

If there going to go down this route. There needs to be a way where you can transfer a season ticket into someone else's name for a game or 2. My 7 year old lad ocassionly borrows my dad's season ticket if he can't make it. Be a shame to see him turfed out at the door.

They don’t because they want you to resell it back to them at say £25 so they can then sell your seat again for £40

[1972 Fox]

6 hours ago, grobyfox1990 said:

Yes, that’s exactly what I’m saying 

I must've misunderstood your wording. 

[Fox92]

1 hour ago, LE8Blue said:

How do some away tickets end up back on the website after selling out?

 

Must be a way of returning for some....  

 

Probably returns from staff

[adam]

5 minutes ago, Fox92 said:

Probably returns from staff

Nothing probable about that. 😆

[grobyfox1990]

1 hour ago, Raj said:

So if i am ill prior to a game as a ST older i cant give my card to my kid or close mates who are in my official family and friends cicrle on the website.

But i can resale my ticket and the club sell the ticket to some random?

 

 

Exactly, simple solutions. But has anyway said this to the club?

You have an ST, designate 5 'close' friends/family to which to pass your ticket onto if you cannot make it. Fine charge me £2 per person for the privilege you bloodsucking leeches

For an away game, much like the resale platform, you can list it, if it sells you get the money back, if it does not you lose your cash.

 

Don't buy the 'if the person i sit with is ill I am forced to go on my own!!' argument. We're all adults, do not need someone to hold our hands and tell us everything will be alright at the football. Takes away from the actual issue of it should be well easy to transfer your ticket if you need to.

[KrefelderFox666]

1 hour ago, Raj said:

So if i am ill prior to a game as a ST older i cant give my card to my kid or close mates who are in my official family and friends cicrle on the website.

But i can resale my ticket and the club sell the ticket to some random?

 

 

Shows how much certain people have been brainwashed by the club to actually believe this is the solution and the "right" thing to do. Says it all.

[KrefelderFox666]

2 hours ago, TamworthFoxes said:

Surely these are pretty obvious.

1) If you are ill you can’t go and lose your £30. If I don’t go work I don’t get paid. If I miss a plane I don’t get a refund.

2) As above.

3) We have a resale platform for this scenario.

4) Slightly more difficult and I have sympathy but in theory it’s against the rules.  People seem to think that they actually own the seat and it’s upto them who goes in on it.  That is not the rule unfortunately. The club sells Mr Smith a season ticket, not Mr Smith and whoever he decides he wants to let go.

I have been highly critical of the club on quite a few things but on in this case I think it is correct. It is also in line with the law.

1) That's not good enough. STH's, matchgoing fans are expected to fork out money well in advance. In unfortunate circumstances closer to the event there must be an ability to resell/reallocate that ticket. If I am ill but I know my mate or a family member wants to go, then that should be allowed.

2) Again, not good enough but a little more tricky.

3) This is fine but the way it works is not really fair. So the club are selling a £20 ticket for £40? I still think this can be approved but I agree, it's a decent process otherwise (I have used it once or twice over the past 2 years).

4) Agree it's not the rule but it almost comes under point 1

 

For away tickets then, why don't we just scrap all priority points? That's fair isn't it? Equal opportunities for all. It seems people think that everyone that goes to an away game just buys a ticket and sells on. Yes it certainly happens, but why not start with the club holding back several 100 tickets at some matches for their mates. Or is that OK because the rules don't cover that?

[Ric Flair]

All of this makes me want to buy away tickets to games and deliberately not go (sadly I don't have enough prioroty points these days to get away games to prove my petty point). People have a legal right to purchasing something and not using it, even if that's annoying. That seems to be something they want to make difficult to do by these spot checks.

 

 

[Foxes1]

See West Ham are trialling digital tickets for their away game at Man City but only in certain blocks.

[Craig]

Just now, Foxes1 said:

See West Ham are trialling digital tickets for their away game at Man City but only in certain blocks.

I think Man City do this for most clubs from what I've seen of others complaining on Twitter.

[grobyfox1990]

17 minutes ago, Ric Flair said:

All of this makes me want to buy away tickets to games and deliberately not go (sadly I don't have enough prioroty points these days to get away games to prove my petty point). People have a legal right to purchasing something and not using it, even if that's annoying. That seems to be something they want to make difficult to do by these spot checks.

 

 

Of course they do, what's making you think they don't. The spot checks are to prevent people who are not the ticket holder using the ticket, not to punish a ticket holder for not turning up.

[Ric Flair]

1 minute ago, grobyfox1990 said:

Of course they do, what's making you think they don't. The spot checks are to prevent people who are not the ticket holder using the ticket, not to punish a ticket holder for not turning up.

That's what's unclear at the minute, the feedback is that those that don't turn up to collect tickets, who are part of the selection during trial might be viewed as suspicious for not attending. 

 

 

[TamworthFoxes]

31 minutes ago, Ric Flair said:

That's what's unclear at the minute, the feedback is that those that don't turn up to collect tickets, who are part of the selection during trial might be viewed as suspicious for not attending. 

 

 

Do you not find it suspicious that 45 out of 100 did not collect the ticket on the first game you had to prove the correct person was going to the game?!

[promised land]

I didn’t go to Southampton away but from Bayfox’s post have I got this right?

 

The club deliberately held back around 100 fans tickets for them to collect at St Mary’s and for that you had to take photo ID with you.

 

This is also a trial and will be carried out at future games.

 

Have I got that right?

 

If so it quite frankly stinks, I assume they still got charged a booking/postage fee or whatever they call it yet never received their tickets by post, I never had my Southampton away ticket once pre Covid so I just walked up to their kiosk, told them my name no need to prove via passport/ driving licence who I was.

 

If this is their way forward for away games I’m done with it after tramping up and down the country for well over a decade to almost every game. I will not entertain having to prove who I am at a turnstile when I’ve already bought and paid for the access weeks in advance.

 

If actual card ST are going to be more expensive than using a phone to get in home games they can do one on that front as well, I’ll go and follow the egg chasers instead, atmosphere is about the same.

 

This club is going down the drain both on and off the pitch.

[grobyfox1990]

49 minutes ago, Ric Flair said:

That's what's unclear at the minute, the feedback is that those that don't turn up to collect tickets, who are part of the selection during trial might be viewed as suspicious for not attending. 

 

 

They should absolutely be viewed of suspicious, it is suspicious. But they won't be stopped from buying tickets. I have a £9.99 flight to Luton booked next weekend because I could not see a way we wouldn't be in the cup quarter finals, not turning up to the flight now, undoubtedly will get the usual suspicious email from easyJet, they won't stop me from buying plane tickets in the future.

 

[Sol thewall Bamba]

3 hours ago, Fox92 said:

Probably returns from staff

Them and box holders. Two very different sets of rules for them and us scummers.

[Stadt]

The club are hugely complacent.

 

Customer service should be quite easy as a football club, you have tens of thousands of people extremely invested in pretty much every aspect of the company. Talk to them, you might find out what they want!

 

There's very little in the way of communication. They won some fan engagement award and then not long after the FA cup coach debacle the lcfc help twitter account disappeared because they were rightly criticised.

 

Is there a single aspect of the club that's well ran at the moment?