Season ticket seat change.

[coolhandfox]

My email says there is a £5 charge to relocate!

[Permafrost]

Trying for an hour now...

"We're sorry but due to the volume of calls we can't place you in the queue right now, please try later, goodbye".

 

Five years ago when I relocated I went down to the ground and was shown different options and allowed to go into the stand to sit in the seat before deciding. Good service that. Shite now.

[Permafrost]

1 hour ago, Papasmurf said:

I called at 9am on the dot. Was position 10 in the queue. Only took 15 mins to sort. They didn't even want any money off me.

How did you choose the seat(s)? Do they share a seating plan with you, on screen?

Or is it...

"We've got these. Any good?"

"Yeah, that'll do, ta".

 

Edited 14 May by Permafrost

[FoyleFox]

9 minutes ago, Permafrost said:

How did you choose the seat(s)? Do they share a seating plan with you, on screen?

Or is it...

"We've got these. Any good?"

"Yeah, that'll do, ta".

 

The latter,that's what I got anyway. Hence, I was after an actual seating plan. Which shouldn't be difficult, normally venues have a detailed plan accessible. 

[blurryface]

I kept ringing the number then pressed 1,1 after it answers instantly to bypass the automated stuff, did this for about 10 mins then finally got in. 

 

started at 19th in the queue, now 14th, 15 mins in. I reckon 1 hour of queueing.

 

luckily have a day of annual leave which lined up with this, other than that I'm not sure how people are meant to do anything.

[Kp1984]

I know needs another thread but just wanted to say good luck to all those that are finding out today by 5pm if there application was successful for a new season ticket.

[winnie the blue]

12 minutes ago, blurryface said:

I kept ringing the number then pressed 1,1 after it answers instantly to bypass the automated stuff, did this for about 10 mins then finally got in. 

 

started at 19th in the queue, now 14th, 15 mins in. I reckon 1 hour of queueing.

 

luckily have a day of annual leave which lined up with this, other than that I'm not sure how people are meant to do anything.

Been doing this since 9.00.   Still no joy.

[kenny]

42 minutes ago, Permafrost said:

How did you choose the seat(s)? Do they share a seating plan with you, on screen?

Or is it...

"We've got these. Any good?"

"Yeah, that'll do, ta".

 

Option 2.

[David Lowe]

Ticket office? Never heard of one.

[StanSP]

59 minutes ago, coolhandfox said:

My email says there is a £5 charge to relocate!

Just got that too. 

 

Another pointless charge. 

[Ginger_Filbert]

Tried emailing and had a reply saying try ringing later. As helpful as ever. 

[lcfc67]

I emailed the help email address and have now had a reply saying they are not relocating anyone to the singing section this season !!

[Sol thewall Bamba]

6 minutes ago, lcfc67 said:

I emailed the help email address and have now had a reply saying they are not relocating anyone to the singing section this season !!

Did they give any alternatives?

[Leicester_Loyal]

BEST RUN CLUB IN THE COUNTRY

[purpleronnie]

Premier league club with the customer service of a sunday league club.

[foxgas]

I have my friends on my ticketing account, know the seats they wanted, but so many obstacles put in the way to stop me moving seats for them. As others have said what shocking customer service.

 

[FoxesTalker]

It’s now midday and still can’t even join the queue.

[Permafrost]

Just now, AlexFT said:

It’s now midday and still can’t even join the queue.

Same

[foxgas]

On 11/05/2024 at 21:33, splinterdream said:

you're internet savvy enough to be on foxestalk though?

I know how LCFC work, would spend hours trying to get through on the phone for some tosser to tell me they can only speak to the seat holders because of data protection.

[lcfc67]

38 minutes ago, lcfc67 said:

I emailed the help email address and have now had a reply saying they are not relocating anyone to the singing section this season !!

FYI - as an update after I queried the response  I had received, Jim has replied to say that they only have a few seats left and the club have decided to make them available to Fox Members to allow others to try the atmosphere.

[Frost]

Same as what someone said further up, dial the number, press a load of 11111s immediately and eventually you'll join the queue. Took me 30 or so attempts.

[FoyleFox]

15 minutes ago, foxgas said:

I have my friends on my ticketing account, know the seats they wanted, but so many obstacles put in the way to stop me moving seats for them. As others have said what shocking customer service.

 

 

4 minutes ago, foxgas said:

I know how LCFC work, would spend hours trying to get through on the phone for some tosser to tell me they can only speak to the seat holders because of data protection.

One person could move all the seats, if the others had emailed permission. Obviously, dependent then that the person answering the phone can find the emails...

[promised land]

2 hours ago, coolhandfox said:

My email says there is a £5 charge to relocate!

Only a fiver? Thought it might be the standard pony.

[Fox92]

34 minutes ago, purpleronnie said:

Premier league club with the customer service of a sunday league club.

I wouldn't even call it a Sunday league club. It's just like they hate us!

[foxgas]

2 minutes ago, Fox92 said:

I wouldn't even call it a Sunday league club. It's just like they hate us!

Lockdown with no supporters probably suited the club and it's employees, cut the plebs out.