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GLC

psn adds,

By GLC, in Entertainment Forum

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DB11

DB11

Posted
Posted
you can try that,

I bought a new hard drive off ebay, it worked fine for 2 months then gave up, he wouldn't replace it so i spent just over £50 on a new hard drive for nothing :@

It worked fine for two months so why would you expect the seller to replace it? Nothing he's done wrong :blink:

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The Reverend

The Reverend

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It worked fine for two months so why would you expect the seller to replace it? Nothing he's done wrong :blink:

This is basically what i'm saying with my PS3.

Just sent Sony this.....

To whom it may concern,

Last week I decided to take the plunge and get a PS3. For the last year I have been an Xbox 360 gamer, but decided I would like a change. So I had a look on ebay, spotted an 80gb BRAND NEW UNOPENED PS3 for sale, and decided that was the one I wanted. I was happy with my purchase - I got a good deal. After what seemed like weeks (it was 3 days), the PS3 was finally delivered to me. I got it fired up, installed all relevant updates, put in Metal Gear Solid 4, installed it, and had a go on it. I was stunned. It was brilliant. I gave Little Big Planet a go, which was fantastic. Wow I thought, I've made the right decision. And everyone was happy.

Until Monday evening (precisely 6 days after receiving it). I was playing Resistance: Fall of Man, when all of a sudden, it froze. Damn I thought, that's not good. So I reset the console - I left the disc in, but the PS3 was there was no disc showing on the XMB. So i tried some other games. No games would appear as in the drive. After 10 minutes, I finally got Little Big Planet to work - the Playstation logo appeared, it flicked off and came up with 'error code 80010514'. Again, damn I thought. So I had a look on the internet - turns out this error code means the console is broken. Its the PS3's red ring of death. Oh the sweet irony I thought - I'd had a years gaming on the Xbox 360 without any problems - the apparently 33% failure rate console.

So I thought no problem, Sony will replace it. So I gave your helpline a call (reference no.1338220). I advised the guy on the other end of what had happened and told him the error code - he confirmed that it either meant there was corrupted data on the hard drive or the Blu-Ray drive was broke. He advised me to do a full re-format. I said that was fine but what if this didn't work? He said they would replace it, but would need proof of purchase. I advised the guy that I bought it off ebay, but he said it didn't count as under warranty unless I could get the original proof of purchase, and if I couldn't get this, it would cost me £180 for an out of warranty replacement. I nearly died. Sony want £180 to replace a console which you had already received over £250 for, and then you will only send me a refurbished one, and use the working parts of my broken one? So I re-formatted, and alas, as expected, the problem was still there. I advised your representative I would have to try to get proof of purchase.

Its a known problem - as soon as I told your representative the error code, he immediately told me what was wrong without a second thought. Microsoft admit the red ring of death is a hardware issue and replace the consoles because they know its their error. So why should I pay over £250 for a broken console, and another £180 to get it replaced? Is that the kind of customer services Sony apparently prides itself on? In my industry, we have a little something called utmost good faith - and I think it should apply in this case. The console was fresh out of the box. It was sealed, never been opened or touched. And 6 days after being taken out of the box, its broken and I have to pay £180 for a replacement? Are you serious Sony?

I would like to speak to a manager about this because it is not right, I don't care if it wasn't bought from a 'retailer' - it was new and sealed, and is now broken after 6 days. I think its quite frankly disgusting, and for Sony (you) to treat me in this matter, shows a lack of respect, lack of faith and worst of all, a lack of trust. Its a great console, and I would like a replacement, but if it is not replaced free of charge, I certainly will not be getting another one, and I will never ever give Sony my hard earned again.

See what the cunts say to that.

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GLC

GLC

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It worked fine for two months so why would you expect the seller to replace it? Nothing he's done wrong :blink:

he sent me an email after i bought it saying if i have problems in the first 3 months email him, so i did

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The Reverend

The Reverend

Posted
Posted
Nice one reverend.

Glad you got it all sorted. You gettin' SF4 on ps3 or 360 btw?

Not sure i will get it to be honest, not massively my thing, though i probably will end up buying it - on which i dont actually know.

I'm just glad i can go back to giving the PS3 a good test now, see what will happen when more multi-platformers start hitting town.

Reckon i'm gonna pre-order Killzone 2 tonight aswel, i hope they've not sold out or anything like that. Its not often i pre-order games - Gears 2 and GTA being the last 2, but i know you couldnt get a GTA for love nor money on release day. I got it the day before - kerching lol

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ACF

ACF

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Not sure i will get it to be honest, not massively my thing, though i probably will end up buying it - on which i dont actually know.

I'm just glad i can go back to giving the PS3 a good test now, see what will happen when more multi-platformers start hitting town.

Reckon i'm gonna pre-order Killzone 2 tonight aswel, i hope they've not sold out or anything like that. Its not often i pre-order games - Gears 2 and GTA being the last 2, but i know you couldnt get a GTA for love nor money on release day. I got it the day before - kerching lol

Glad to hear about your PS3 being replaced!

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